Shipping, Returns & Refunds

Last Updated: August 11, 2026

PLEASE NOTE: Unscripted currently ships only within the 50 United States. We do not currently ship internationally, to U.S. territories, or to APO/FPO addresses.

1. Order Processing

Orders received by 12:00 PM Pacific Time on business days are generally processed for shipment the same business day. Orders received after 12:00 PM Pacific Time are generally processed the following business day.

Orders placed on weekends or recognized holidays will generally be processed on the next business day.

Processing times refer to the time required to prepare an order for shipment and do not include carrier transit time.

2. Shipping Options & Rates

Unscripted currently offers the following shipping options within the United States:

Standard Shipping — $8.95
Estimated transit time: 2–3 business days after shipment.

Expedited Shipping — $24.95
Estimated transit time: 1–2 business days after shipment.

Free Standard Shipping — Orders $200+
Orders with a qualifying merchandise subtotal of $200 or more receive free standard shipping.

Transit times are estimates provided for convenience and are not guaranteed. Delivery times may vary based on destination, carrier operations, weather, holidays, and other circumstances outside our control.

3. Tracking Your Order

Tracking information will be provided when your order has been prepared for shipment. Please allow time for the carrier to receive and scan the package before tracking information begins to update.

Unscripted may use multiple major U.S. shipping carriers depending on service availability, destination, package requirements, and other operational considerations.

4. Packaging

Orders are shipped in plain, unbranded outer packaging. Products are packaged with the goal of protecting them during normal transportation and delivery.

Customers should inspect packages promptly upon delivery and contact Unscripted if an order arrives visibly damaged or if there appears to be a problem with the contents.

5. Where We Ship

Unscripted currently ships to valid residential and commercial addresses within all 50 United States, including Alaska and Hawaii.

We do not currently ship internationally, to U.S. territories, or to APO/FPO addresses.

Estimated transit times may vary for Alaska, Hawaii, remote locations, and other destinations where standard carrier service requires additional time.

6. Carrier Delays

Once an order has been transferred to the shipping carrier, transit and delivery are subject to the carrier’s network and operations.

Weather, holidays, transportation disruptions, carrier volume, incorrect routing, and other circumstances may cause delays. A delayed tracking update does not necessarily mean that a package has been lost.

If tracking has stopped updating for an unusual period of time, please contact us and we can help review the shipment status and determine whether a carrier inquiry is appropriate.

7. Lost and Missing Packages

Unscripted shipments are insured. If a shipping carrier confirms that an insured package has been lost in transit, Unscripted will work with the carrier to submit the applicable claim.

Once a shipment is confirmed as lost, we will work with the customer to provide a replacement or refund.

A package experiencing a carrier delay is not considered lost solely because tracking has not recently updated. Carrier investigations and insurance claims may require additional time before a shipment can be formally classified as lost.

Packages marked as delivered by the carrier are handled differently from packages confirmed lost in transit. If tracking shows that a package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management, mailroom, or other secure delivery areas before contacting us.

When appropriate, Unscripted may assist with a carrier inquiry regarding a package marked as delivered. Replacement or refund eligibility for packages marked delivered will be evaluated based on the circumstances of the shipment and the available carrier information.

8. Shipping Addresses and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

If a package is returned to Unscripted because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or another address-related issue, additional shipping charges may apply before the order can be reshipped.

9. Damaged, Incorrect, or Incomplete Orders

If your package or its contents arrive damaged, you receive an incorrect product, or an item is missing from your order, please contact Unscripted promptly so we can review the issue.

We may request photographs of the shipping package, shipping label, product packaging, damaged contents, or other information needed to document the issue and determine the appropriate resolution.

Please retain the original packaging and affected products until the issue has been resolved.

When Unscripted confirms that an order was damaged in transit, fulfilled incorrectly, or shipped with a missing item, we will work with the customer to provide an appropriate replacement or refund.

10. Returns & Refunds

All sales are final. Unscripted does not accept returns or exchanges.

Research products require appropriate handling, storage, and chain-of-custody conditions. Once a product has left our control, we cannot verify the conditions under which it has been stored, handled, opened, or maintained. For this reason, products cannot be returned for resale or exchange.

We do not provide returns, exchanges, or refunds because a customer changes their mind, orders the wrong product, no longer wants the product, or determines after purchase that the product is not suitable for their intended research.

The final-sale policy does not prevent Unscripted from resolving legitimate fulfillment or shipping problems. A replacement or refund may be provided when we confirm that:

• An incorrect product was shipped
• An item was missing from the order
• A product arrived damaged in transit
• An insured shipment is confirmed lost by the carrier
• Another fulfillment error attributable to Unscripted occurred

Replacement or refund requests involving damaged, incorrect, or incomplete orders must be reviewed and verified before a resolution is issued.

Products that have been improperly stored, handled, opened, altered, contaminated, or used after delivery are not eligible for replacement or refund based on those conditions.

11. Product Storage After Delivery

Customers are responsible for promptly retrieving delivered packages and following any storage information provided with or for the applicable research product.

Improper storage, prolonged exposure to environmental conditions after delivery, or improper handling may affect product integrity.

Once delivery has been completed, Unscripted cannot control the conditions under which a product is stored or handled.

12. Shipping & Order Support

If you have questions about an order, tracking information, delivery, damaged or missing items, or another shipping issue, please contact Unscripted through our Contact page and include your order number when available.